Shipping Policy

SHIPPING POLICY

At Toronto Shades, we are committed to providing a smooth, reliable, and transparent shipping experience across Canada.

By placing an order on our website, you agree to this Shipping Policy, subject to any mandatory rights available under applicable Canadian law.

ORDER PROCESSING

Orders are normally processed within 1–3 business days.

Orders placed on weekends or public holidays will be processed on the next available business day.

Once your order has shipped, you will receive a confirmation email with your tracking information.

DELIVERY TIMES

Estimated delivery is typically 3–5 business days across Canada after processing.

Delivery times are estimates and may vary due to weather, holidays, carrier disruptions, customs processing, high order volumes, or other circumstances outside our reasonable control.

FREE EXPRESS SHIPPING

Toronto Shades offers FREE tracked express shipping across Canada on every order, with no minimum purchase requirement.

Free shipping applies to the original delivery of your order to you.

For a voluntary return, a CAD $9.95 shipping cost deduction will be deducted from your refund to recover part of the original shipping cost paid by Toronto Shades, and the return shipping costs are the customer's responsibility, unless otherwise required by applicable law.

Please see our Return & Refund Policy for full return conditions.

TRACKING YOUR ORDER

Once your order has shipped, your tracking number will be sent to the email address provided during checkout.

Please allow time for the carrier's tracking system to update after shipment.

SHIPPING INSURANCE

Where available, optional Shipping Insurance may be offered at checkout for additional protection against certain shipping-related issues.

Coverage and eligibility are subject to the applicable Shipping Insurance terms presented at checkout.

Shipping Insurance does not limit any mandatory consumer rights or remedies available under applicable law.

SHIPPING CLAIMS

If your order appears to be lost or arrives damaged, please contact us as soon as possible at:

info@toronto-shades.com

For faster investigation, we recommend contacting us within 7 days of delivery or the expected delivery date, where possible.

Please include:

- Your order number
- Your tracking number
- A short description of the issue
- Photos of damaged items or packaging, where applicable

We will review the issue and, where appropriate, work with the shipping carrier to determine a suitable resolution.

The recommended 7-day notification period does not limit any mandatory consumer rights available under applicable law.

INCORRECT OR INCOMPLETE SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information during checkout.

Where permitted by law, additional shipping or handling costs resulting from an incorrect or incomplete address, refused delivery, or an unclaimed package may be charged to the customer.

Please contact us as soon as possible if you notice an error in your shipping information.

SHIPPING DELAYS

While we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to carriers, weather, customs, holidays, high order volumes, or other circumstances outside our reasonable control.

Nothing in this section limits any mandatory rights relating to delayed or undelivered orders under applicable Canadian law.

CUSTOMER SUPPORT

For questions about shipping, tracking, or delivery, please contact:

Toronto Shades
info@toronto-shades.com