Shipping Policy

SHIPPING POLICY

At Toronto Shades, we aim to provide a smooth and reliable shipping experience for every customer.

ORDER PROCESSING

All orders are carefully prepared and processed within 1–3 business days.

Orders placed during weekends or public holidays will be processed on the next available business day.

Once your order has been shipped, you will receive a confirmation email with tracking information.

DELIVERY TIMES

Estimated delivery times are typically between 5–15 business days depending on your location.

Please note that shipping times may vary during busy seasons, holidays, or due to customs and carrier delays.

We work with trusted shipping partners to ensure your sunglasses arrive safely and securely.

FREE SHIPPING

Toronto Shades proudly offers free shipping on all orders.

There are no minimum purchase requirements and no hidden delivery fees.

ORDERING PROCESS

  1. Select your favorite sunglasses and add them to your cart.
  2. Proceed to checkout and confirm your shipping information.
  3. Complete your payment through our secure SSL-encrypted checkout.
  4. Receive your order confirmation email instantly after purchase.

SHIPPING INSURANCE

For additional peace of mind, we offer optional Shipping Insurance at checkout.

Shipping Insurance covers:

  • Lost packages
  • Damaged items during transit

If your insured order is lost or arrives damaged, we will help provide a replacement after reviewing the situation.

HOW TO SUBMIT A SHIPPING CLAIM

Please contact our support team within 7 days of delivery or expected delivery.

Email:
info@toronto-shades.com

Please include:

  • Your order number
  • Tracking information
  • Photos of damaged items if applicable

WHAT IS NOT COVERED

Shipping Insurance does not cover:

  • Incorrect shipping addresses entered at checkout
  • Packages marked as delivered by the carrier
  • Delays caused by customs or shipping carriers
  • Theft after delivery

DELAYS

While we always aim to deliver orders as quickly as possible, occasional delays may occur due to:

  • high order volumes,
  • customs processing,
  • weather conditions,
  • or carrier disruptions.

We appreciate your patience and understanding.

CUSTOMER SUPPORT

If you have any questions regarding shipping or delivery, please contact our support team:

Toronto Shades
info@toronto-shades.com