Shipping Policy

SHIPPING POLICY

At Toronto Shades, we are committed to providing a smooth, reliable, and transparent shipping experience for every customer.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

ORDER PROCESSING

All orders are carefully prepared and processed within 1–3 business days.

Orders placed during weekends or public holidays will be processed on the next available business day.

Once your order has been shipped, you'll receive a shipping confirmation email with your tracking information so you can follow your delivery every step of the way.

DELIVERY TIMES

Estimated delivery times are typically between 3–5 business days across Canada.

Please note that delivery times may occasionally vary due to high order volumes, weather conditions, holidays, customs processing, or carrier delays.

We work with trusted shipping partners to ensure your order arrives safely and securely.

FREE EXPRESS SHIPPING

Toronto Shades proudly offers FREE tracked express shipping across Canada on every order.

There are no minimum purchase requirements and no hidden shipping fees.

ORDERING PROCESS

Shopping with Toronto Shades is simple:

Select your favorite items and add them to your cart.
Proceed to checkout and enter your shipping information.
Complete your payment through our secure SSL-encrypted checkout.
Receive your order confirmation email immediately after your purchase.
Once your order ships, you'll receive your tracking information by email.
SHIPPING INSURANCE

For additional peace of mind, we offer optional Shipping Insurance at checkout.

Shipping Insurance may cover:

Lost packages
Items damaged during transit

If your insured order is lost or arrives damaged, we'll review the situation and help provide an appropriate solution.

HOW TO SUBMIT A SHIPPING CLAIM

Please contact our support team within 7 days of delivery or the expected delivery date.

Email:

info@toronto-shades.com

Please include:

Your order number
Your tracking number
Photos of the damaged item(s), if applicable
WHAT IS NOT COVERED

Shipping Insurance does not cover:

Incorrect shipping addresses entered during checkout
Packages marked as delivered by the shipping carrier
Delays caused by customs or shipping carriers
Theft after delivery
SHIPPING DELAYS

While we always strive to deliver orders as quickly as possible, unexpected delays may occasionally occur due to:

High order volumes
Customs processing
Weather conditions
Carrier disruptions

We appreciate your patience and understanding.

CUSTOMER SUPPORT

If you have any questions regarding shipping or delivery, please contact our support team.

Toronto Shades

info@toronto-shades.com