Return & Refund Policy
RETURN & REFUND POLICY
At Toronto Shades, we want you to feel confident when shopping with us. If you are not completely satisfied with your order, we’re here to help.
By placing an order on our website, you agree to the terms outlined in this Return & Refund Policy.
RETURN ELIGIBILITY
You may request a return within 30 days of receiving your order if the following conditions are met:
- The sunglasses must be unused and in original condition.
- Items must be returned in their original packaging.
- Products must show no signs of wear, damage, or misuse.
- Customers are responsible for return shipping costs.
Once your return is received and inspected, refunds are typically processed within 7 business days.
Toronto Shades reserves the right to refuse returns that do not meet our return requirements.
HOW TO REQUEST A RETURN
To start a return request, please contact us at:
Please include:
- Your order number
- Reason for the return
- Your full name
- Photos of the item if damaged or defective
Please wait for our return instructions before sending any package back to us.
Unauthorized returns may not be accepted.
We strongly recommend using a tracked shipping service and keeping proof of shipment until your return has been completed.
DAMAGED OR DEFECTIVE ITEMS
If your order arrives damaged or defective, please contact us within 48 hours of delivery.
Email us at:
info@toronto-shades.com
Include:
- Your order number
- A short explanation of the issue
- Clear photos or videos showing the defect
After review, we may offer:
- A replacement
- A refund
- Or another suitable solution depending on the situation
In some cases, returning the product may not be necessary.
LOST PACKAGES
If your order is lost during transit, please contact our support team as soon as possible.
We will work with the shipping carrier to investigate the issue and help provide a suitable resolution.
Orders returned due to incorrect shipping information or unclaimed deliveries may be subject to additional shipping and handling costs.
ORDER CANCELLATIONS
Orders may be canceled before shipment by contacting us immediately at:
Once an order has been shipped, cancellation is no longer possible. In that case, you may request a return after delivery according to this policy.
CHARGEBACKS & DISPUTES
If you experience any issue with your order, we kindly ask that you contact us before opening a payment dispute or chargeback.
Our team is committed to finding a fair and fast solution for every customer.
For disputes, we may provide supporting documentation including:
- Order confirmations
- Tracking information
- Customer communication
- Delivery confirmation
IMPORTANT INFORMATION
- Return shipping costs are the responsibility of the customer.
- Shipping fees are non-refundable.
- We are not responsible for shipping delays caused by carriers, customs, or external factors.
- Returned products that arrive damaged due to improper packaging may not qualify for a refund.
CONTACT US
If you have any questions regarding this Return & Refund Policy, please contact us:
Toronto Shades
info@toronto-shades.com