Return & Refund Policy

RETURN & REFUND POLICY

At Toronto Shades, we want you to shop with confidence. We offer a 30-day voluntary return policy, subject to the conditions below.

Nothing in this policy limits any mandatory consumer rights available under applicable Canadian federal, provincial, or territorial law.

30-DAY RETURNS

You may request a voluntary return within 30 days of placing your order.

The 30-day voluntary return period begins on the date the order is placed.

If no return request is submitted to Toronto Shades within 30 days of the order date, the customer's eligibility under this voluntary return policy expires.

This does not affect any mandatory consumer rights, warranties, or remedies available under applicable law.

To qualify:

- Products must be unused and in their original condition.
- Products must show no signs of wear, damage, alteration, or misuse.
- All applicable accessories and components must be included.
- Original packaging should be included where reasonably possible.
- Proof of purchase or a valid order number may be required.

Toronto Shades may refuse a voluntary return or reduce a refund if these conditions are not met, to the extent permitted by applicable law.

RETURN SHIPPING & CAD $9.95 DEDUCTION

For voluntary returns:

- The customer is responsible for the cost of shipping the product back to Toronto Shades.
- CAD $9.95 will be deducted from the refund to cover the original shipping costs incurred by Toronto Shades, including orders originally shipped to the customer free of charge.

These conditions apply to voluntary returns unless otherwise required by applicable law.

HOW TO REQUEST & RETURN AN ORDER

Before returning an order, contact:

info@toronto-shades.com

Please include:

- Your full name
- Order number
- Reason for return
- Photos or videos if the product is damaged, defective, or incorrect

Once we receive your request, Toronto Shades will provide you with a Return Form.

Do not return your order before receiving the Return Form from Toronto Shades.

After receiving the Return Form:

1. Complete the form and include it with your return.
2. Pack the product and all applicable accessories securely.
3. Send the return to the sender address shown on the package you originally received.
4. Use a tracked shipping service.
5. Email your completed Return Form, proof of shipment, and tracking number to info@toronto-shades.com.

Keep your proof of shipment until your return has been fully processed.

Unauthorized returns may be delayed or refused under our voluntary return policy, subject to applicable law.

REFUNDS

Once your return has been received and inspected, approved refunds are normally processed within 7 business days.

Refunds will generally be issued to the original payment method.

For voluntary returns, the applicable CAD $9.95 shipping cost deduction will be deducted from the refundable amount.

Your bank, credit card provider, or payment processor may require additional processing time.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact info@toronto-shades.com as soon as reasonably possible.

For shipping-related damage, we ask that you contact us preferably within 48 hours of delivery.

Please include:

- Your order number
- A short explanation of the issue
- Clear photos or videos showing the issue

After review, we may offer a replacement, refund, or another appropriate solution.

In some cases, returning the product may not be necessary.

The requested 48-hour notification period does not limit any mandatory warranty or consumer rights available under applicable law.

The CAD $9.95 deduction and customer-paid return shipping do not apply where Toronto Shades is legally responsible for the applicable costs, including where required by applicable consumer protection law.

LOST, REFUSED OR UNCLAIMED PACKAGES

If your order appears to be lost during transit, contact info@toronto-shades.com as soon as possible.

We will work with the shipping carrier to investigate the issue and provide an appropriate resolution.

Customers are responsible for providing complete and accurate shipping information.

Where permitted by law, additional shipping or handling costs resulting from an incorrect or incomplete address, refused delivery, or an unclaimed package may be charged to the customer or deducted from an applicable voluntary refund.

ORDER CANCELLATIONS

To request a cancellation, contact info@toronto-shades.com as soon as possible.

We will make reasonable efforts to cancel orders that have not yet shipped.

Once an order has shipped, it can no longer be cancelled under our voluntary cancellation policy. After delivery, you may request a return in accordance with this policy, provided the return request is submitted within 30 days of the original order date.

Any mandatory cancellation rights available under applicable law remain unaffected.

CHARGEBACKS & PAYMENT DISPUTES

If you experience an issue with your order, we encourage you to contact us first so we have an opportunity to resolve it.

If a chargeback or payment dispute is opened, Toronto Shades may provide relevant transaction documentation to the payment provider, including order information, payment records, tracking, delivery confirmation, customer communications, and return or refund records.

Nothing in this section limits a customer's lawful right to initiate a payment dispute or chargeback.

IMPORTANT INFORMATION

- Voluntary returns must be requested within 30 days of the original order date.
- If no return request is submitted within 30 days of the original order date, eligibility under Toronto Shades' voluntary return policy expires.
- Customers pay the return shipping costs for voluntary returns.
- CAD $9.95 is deducted from voluntary return refunds to cover Toronto Shades' original shipping costs.
- Returns must be securely packaged.
- Where permitted by law, refunds may be reduced or refused if a returned product is damaged due to inadequate return packaging.
- Toronto Shades is not responsible for carrier, customs, or other shipping delays outside our reasonable control, except where otherwise required by law.

CANADIAN CONSUMER RIGHTS

This policy operates alongside applicable Canadian federal, provincial, and territorial consumer protection laws.

Consumers may have additional statutory rights concerning defective products, legal warranties, online purchases, delivery, refunds, or cancellations depending on their province or territory.

Where applicable law provides mandatory or greater consumer rights, those rights take priority over this policy.

Nothing in this policy excludes, restricts, or waives any consumer right that cannot legally be excluded or restricted.

The expiration of the 30-day voluntary return period does not affect any mandatory consumer rights, warranties, or remedies available under applicable law.

CONTACT US

For questions regarding returns or refunds, contact:

Toronto Shades
info@toronto-shades.com