Privacy Policy

PRIVACY POLICY

At Toronto Shades, protecting your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, place an order, contact us, or use our services.

We handle personal information in accordance with applicable Canadian privacy laws.

INFORMATION WE COLLECT

Depending on how you interact with Toronto Shades, we may collect:

- Name
- Email address
- Phone number
- Billing and shipping address
- Order and transaction information
- Customer service communications
- Device and browser information
- IP address
- Website activity and interactions
- Cookie and similar technology information
- Marketing preferences

Payment information is processed through our payment providers. Toronto Shades does not directly store complete payment card details.

HOW WE USE YOUR INFORMATION

We may use personal information to:

- Process and fulfill orders
- Process payments and refunds
- Provide shipping and tracking updates
- Handle returns and customer support
- Prevent fraud and protect our website
- Maintain business and transaction records
- Improve our website and customer experience
- Measure website and advertising performance
- Send marketing communications where permitted and with any consent required by applicable law
- Comply with legal and regulatory obligations

We limit the collection, use, and disclosure of personal information to purposes that are appropriate and permitted by applicable law.

COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to operate our website, remember preferences, understand website usage, and, where applicable, support analytics and advertising.

Depending on your location and applicable law, consent or other choices may be provided for non-essential cookies and tracking technologies.

You can also control certain cookies through your browser settings. Disabling cookies may affect some website functionality.

ANALYTICS & ADVERTISING

We may use analytics and advertising technologies provided by third parties, such as Google and Meta, to understand website performance, measure advertising, and improve our services.

These providers may process information according to their own privacy practices.

Where required by applicable law, we will obtain appropriate consent before using personal information for advertising or non-essential tracking purposes.

ORDERS & PAYMENTS

When you place an order, we use the information you provide to process payment, fulfill your purchase, communicate about your order, prevent fraud, provide customer service, and manage returns or refunds.

Payments may be processed through providers such as Shopify Payments, PayPal, and other payment providers made available at checkout.

SHIPPING

We may share information necessary to deliver your order with shipping carriers, fulfillment providers, and logistics partners.

This may include your name, shipping address, contact information, and relevant order information.

SERVICE PROVIDERS

We may share personal information with service providers that help us operate our business, including providers of:

- E-commerce and website services
- Payment processing
- Order fulfillment and shipping
- Customer support
- Email and marketing services
- Analytics and advertising
- Fraud prevention and security

We only disclose information as reasonably necessary for these purposes or as otherwise permitted or required by law.

Some service providers may process or store information outside your province or outside Canada. Where applicable, personal information may therefore be subject to the laws of another jurisdiction.

EMAIL MARKETING

If you subscribe to marketing communications, we may send you product updates, promotions, and special offers.

You can unsubscribe at any time using the unsubscribe link in our marketing emails or by contacting us.

Transactional messages relating to your orders, returns, security, or customer service may still be sent where appropriate.

DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, accounting, fraud-prevention, and business requirements.

When personal information is no longer required, we take reasonable steps to delete, destroy, or anonymize it where appropriate.

DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards appropriate to the sensitivity of the information we handle.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

YOUR PRIVACY RIGHTS

Depending on applicable law, you may have rights regarding your personal information, including the right to:

- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw consent where consent is the legal basis for processing, subject to applicable restrictions
- Ask questions or make a complaint about our privacy practices
- Request deletion or other actions where available under applicable law

We may need to verify your identity before processing certain privacy requests.

To submit a privacy request, contact:

info@toronto-shades.com

PRIVACY ACCOUNTABILITY

Toronto Shades is responsible for personal information under its control.

Questions, privacy requests, or complaints regarding our privacy practices may be directed to our Privacy Officer at:

info@toronto-shades.com

We will review and respond to privacy inquiries in accordance with applicable law.

THIRD-PARTY LINKS & SOCIAL MEDIA

Our website may contain links to or integrations with third-party websites and social media platforms.

When you interact directly with a third party, that party may collect and process information according to its own privacy policy.

Toronto Shades does not control the privacy practices of independent third parties.

POLICY UPDATES

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements.

The updated version will be posted on this page. Where required by applicable law, we will provide additional notice or obtain new consent for material changes.

CONTACT US

For questions, requests, or complaints regarding privacy or personal information, contact:

Toronto Shades
Privacy Officer
info@toronto-shades.com